FAQ
TICKET PRE-SALE INFORMATION
I WANT TO GET FIRST ACCESS TO TICKETS FOR THE TOM ODELL & HIS BAND BLACK FRIDAY TOUR 2024, HOW DO I DO THIS?
You need to have pre-ordered* Tom Odell’s new album Black Friday (available on CD and LP formats) through the Official Music Store before 6:00pm BST on Tuesday 24th October 2023.
Or
You need to have registered via the No Purchase Necessary form hosted on Tom Odell’s Official Music Store before 6:00pm BST on Tuesday 24th October 2023.
WHEN WILL I GET MY PRESALE ACCESS CODE?
If you purchased an album, or registered via the form, you will receive an email by 10:00pm BST on Tuesday 24th October containing your presale code and a link to the presale.
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running between 10:00am BST Wednesday 25th October 2023 and 9:00am BST, Friday 27th October 2023.
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE CODE WORK?
Each code is only valid for TOM ODELL BLACK FRIDAY TOUR 2024 and can only be used once. Please keep the email containing your presale link and passcode, ready for the presale.
HOW DO I REDEEM MY CODE?
Simply follow the link provided in your email, which will take you to a Tom Odell's website live page for you to choose your preferred show.
I'VE PRE-ORDERED 'BLACK FRIDAY' BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
You should receive your code by 10:00pm BST on Tuesday 24th October 2023, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this code please contact: http://support.sandbaguk.com/support/tickets/new
The code, along with all the tour details will be sent to the email address that you used when making your album purchase.
I'VE ENTERED MY PRE-SALE CODE ON THE TICKETWEB PAGE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
If your code does not work - please contact: http://support.sandbaguk.com/support/tickets/new
Please quote your email address, full name and the pre-sale code you were originally allocated.
I'VE ENTERED MY PRESALE CODE ON THE TICKETWEB PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?
If you have successfully entered your presale code, but are experiencing any issue completing your order – please submit your enquiry here:
https://help.ticketmaster.co.uk/contact-us/
Or contact via Twitter @TicketmasterCS
The Ticketmaster team will be closely monitoring this to answer promptly.
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
One code is issued per customer and allows up to 4 tickets.
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket presale you need to order directly from the Official Music Store.